As the festive season approaches, we would like to thank all our customers, partners, and collaborators for their continued trust and commitment throughout the year. We are looking forward to another successful year together in 2026!

Order timelines for the holiday period

If you wish to take advantage of the current 2025 prices, we encourage you to place any remaining orders before 31 December.

If you would like to receive your order before our holiday closure (subject to stock availability), please place your order before*:

  • 16 December for Europe

  • 15 December for Rest of World (ROW)

Orders placed after the above dates will be processed during the week of 5 January.

*Shipments requiring commercial airfreight are excluded from the schedule above.

Support during the holidays

While our offices are closed from December 25th to January 1st, our support team remains available for urgent cases at prioritysupport@gendx.com.

Warm holiday wishes from the entire GenDx team!

We appreciate your collaboration and look forward to supporting you again in the new year!